OUR CULTURE OF SERVICE
Our culture has formed over the years and is our corporate personality. At its foundation is a set of core values. These behavior patterns and beliefs impact both employees and customers. The management group is the standard bearer of our culture through example.
We work as a team, respect one another, develop our people, and strive for excellence in what we do – all with an eye toward running a profitable business, having fun and putting family first.
Customer interactions are performed with an obsession for quintessential service while displaying the follow characteristics: friendliness, professionalism, responsiveness, integrity, community focused and a positive attitude.
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HOW WE WORK
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We support our employees in the pursuit of knowledge and skill enhancement and reward the achievement of superior levels of performance.
- Commit to personal and professional career growth and development.
- Expand our knowledge base through initial and ongoing training commensurate with job responsibilities and experience.
- Improve work skills and abilities with Bank-supported continuing education.
- Grow and excel through performance evaluations and the Bank-sponsored mentoring program.
- Recognize opportunities for self-improvement.
We treat others as we would want to be treated, with courtesy and respect.
- Maintain a respectful attitude.
- Conduct ourselves cooperatively when interacting with fellow employees.
- Take the feelings and thoughts of others into consideration.
- Speak in a thoughtful, polite way.
At Omaha State Bank, we achieve superior results by fostering an atmosphere of cooperation and teamwork while upholding respect for the individual.
- Share knowledge and welcome suggestions.
- Give and accept praise for a job well done.
- Communicate respectfully by responding to all requests.
- Commit to the strategic goals of the Bank.
- Celebrate and share mile-stones and accomplishments with one another.
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We are creative, competent problem-solvers whose innovative ideas result in products and services directed toward satisfying customer needs.
- Reflect competency in everything we do.
- Provide the best banking delivery system in our marketplace.
- Offer a service culture second to none.
- Seek out opportunities to maximize our potential.
- Actively seek to help refine Bank processes.
Running our Bank with a focus on the bottom line promotes high performance, enhances customer confidence, promotes stability and growth, produces superior returns for shareholders, and maximizes employee compensation and profit-sharing.
- Manage work time wisely.
- Improve productivity with good organizational skills.
- Keep a close eye on expenses and profitability.
- Use resources efficiently.
- Make decisions with profit motive in mind.
We encourage a healthy balance between work, home and personal well-being and support the development of the whole person.
- Embrace the Bank’s philosophy of “family first” while tending to job responsibilities as a sound formula for happy, successful and tenured employment.
- Appreciate the generous Bank benefit package.
- Build relationships with fellow employees and their families through Bank-organized activities.
- Promote health and well-being by joining an area health club at the reduced rates offered by the Bank and participating in the annual health fair.
- Benefit from flexible work schedules.
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We take pride in ourselves and our work, and each day we take full accountability for our actions.
- Dress in a manner suitable for a professional environment.
- Arrive on time for work at the start of the day and for meetings throughout the day.
- Keep work areas clean and organized.
- Conduct ourselves as respected representatives of the Bank.
- Communicate clearly and build rapport with customers.
- Commit to being competent and knowledgeable about our jobs.
We honor our commitments and conduct business in an honest, respectful and ethical manner.
- Build trust through open, honest and respectful communication.
- Take pride and ownership in Omaha State Bank.
- Live the core values of the organization.
We believe that maintaining and manifesting a positive attitude makes us happier and more successful.
- Lead by example.
- Encourage others.
- Focus on the good things.
- Keep an upbeat spirit.
- Feed our minds positive thoughts.
- Dispel negative conversations that hurt morale.
We are committed to providing quintessential customer service that saves our customers time and exceeds their expectations.
- Minimize customer wait time.
- Acknowledge a customer’s presence immediately.
- Wring emotion out of recovery situations and focus on complaint resolution.
- Always thank customers for their business.
- Follow up with customers.
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